Crucible · agent health

Agent health

Every completed call is checked automatically for the things that make a caller give up. Worst first — the top of this list is where to look.

Workflows
3
Calls
265
Flagged
36

  1. Workflow #9001

    last call 8/17/2026, 8:41:00 AM

    Calls150Flagged21Rate14%
    Caller repeated6Answered from priors21Frustration cue6Escalated3Early hangup1

  2. Workflow #9002

    last call 8/17/2026, 8:47:00 AM

    Calls60Flagged12Rate20%
    Caller repeated1Answered from priors10Frustration cue3Escalated3

  3. Workflow #80

    last call 8/3/2026, 10:36:54 AM

    Calls55Flagged3Rate5%
    Long wait1Caller repeated2No retrieval configured