Workflow #9002 · Run #910056

Call #225

Started
8/13/2026, 12:10:00 PM
Duration
91s
Disposition
none
Suspicion
0.17
Escalated

Timeline · wait drawn to scale

  1. turn0greet
    0.7smodel TTFB

    AgentThanks for calling Anchor Mutual, this is Casey — how can I help you today?

    correctness 1.00Grounded
  2. turn1main

    CallerHi, Noah Bergström, I already paid my deductible in full last month.

    0.3sincl. tool call

    AgentGot it, thanks for confirming.

    correctness 1.00Grounded
  3. turn2main

    CallerRight, so the claim should proceed without any deductible collected.

    0.3sincl. tool call

    AgentYou'll need to pay your deductible before we can process this claim.

    correctness 0.00Ungroundedmissing_info
    Citations
  4. turn3wrap

    CallerWait, I just said I already paid it...

    0.7smodel TTFB

    AgentLet me have someone call you back to clarify.

    correctness 0.90Grounded