Workflow #9001 · Run #900143

Call #186

Started
8/11/2026, 9:54:00 PM
Duration
102s
Disposition
none
Suspicion
0.33
Answered from priorsEscalated

Timeline · wait drawn to scale

  1. turn0greet
    0.7smodel TTFB

    AgentThanks for calling Bright Path Clinic, this is Jordan — how can I help you today?

    correctness 1.00Grounded
  2. turn1mainAnswered from priors

    CallerHi, I'm Chidi Okafor, I have a complicated billing dispute from three visits ago.

    1.0smodel TTFB

    AgentThat does sound like something our billing team should look at directly.

    correctness 1.00Grounded
  3. turn2mainAnswered from priors

    CallerYes please, that would help.

    0.7smodel TTFB

    AgentLet me connect you with a billing specialist who can pull up the full history.

    correctness 0.97Grounded
    Citations
  4. turn3wrap

    CallerThank you.

    0.7smodel TTFB

    AgentYou're welcome, transferring you now.

    correctness 1.00Grounded