Call #163

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   AgentThanks for calling Bright Path Clinic, this is Jordan — how can I help you today?

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   CallerHi, my name is Chidi Okafor and I need to reschedule my appointment for a follow-up on my blood pressure.

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   AgentCan I get your date of birth to pull up your file?

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   CallerI already said, my name is Chidi Okafor and I need to reschedule my appointment for a follow-up on my blood pressure.

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   AgentSorry about that — one moment while I look you up.

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   CallerThis is ridiculous, for the second time — I said my name is Chidi Okafor.

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   AgentI completely understand the frustration, let me get this sorted right now.

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   CallerFine, thank you.

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   AgentReally sorry for the trouble — have a good day.

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